Contact Us

Thank you for choosing Rick Owens. We value every customer and are here to assist you with any questions, concerns, or feedback. Whether you need help with an order, shipping, returns, or general inquiries, our support team is ready to help.

Customer Support

If you need assistance, please contact us using the email below:

Email: Support@rickowns.com

Our customer support team aims to respond to all inquiries within 24–48 business hours.

We’re Here to Help

Feel free to contact us if you need help with:

  • Order status and tracking
  • Shipping information
  • Returns and refunds
  • Product questions
  • Size and fit guidance
  • Payment inquiries
  • General customer support

Before You Contact Us

To help us assist you more quickly, please include the following information in your email whenever possible:

  • Your full name
  • Order number
  • Email address used for the purchase
  • A detailed description of your inquiry

If your request is related to a damaged or incorrect item, please attach clear photos of the product and its packaging.

Business Hours

Our customer support team is available:

Monday – Friday: 9:00 AM – 6:00 PM

Response times may be slightly longer during weekends, holidays, or peak shopping periods.

Customer Satisfaction

At Rick Owens, we are committed to providing excellent customer service and ensuring every shopping experience is smooth and enjoyable. We appreciate your trust and look forward to assisting you.