Refund and Returns Policy

At Rick Owens, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return if the following conditions are met:

  • The return request is made within 30 days of receiving your order.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging are included.
  • The item is not damaged due to misuse, improper handling, or normal wear and tear.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Gift cards
  • Final sale or clearance items
  • Personalized or customized products
  • Items that have been worn, washed, altered, or damaged after delivery

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Please include:

  • Your order number
  • Your full name
  • The reason for the return
  • Photos of the item if it is damaged or incorrect

Email: Support@rickowns.com

Our support team will provide return instructions after reviewing your request.

Refund Policy

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
  • Original shipping charges are generally non-refundable unless the return is due to our error or a defective item.

Exchanges

If you received the wrong item or a product with a manufacturing defect, please contact us within 48 hours of delivery.

Once approved, we will arrange a replacement whenever possible. If a replacement is unavailable, a full refund will be processed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately with:

  • Your order number
  • Clear photos of the product
  • Photos of the shipping package

We will review your claim and work to resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The product arrived damaged or defective.
  • The return was caused by our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account again.
  2. Contact your credit card provider or payment service.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Need Assistance?

If you have any questions regarding this Refund and Returns Policy or need assistance with your order, please contact our customer support team.

Rick Owens Customer Support

Email: Support@rickowns.com

We appreciate your trust in Rick Owens and are committed to providing a smooth shopping experience from purchase to delivery.